Professional, Consistent Solutions for Mass Spec Service and Repair
We use our decades of experience and training to make repairs accurately and efficiently while staying agile enough to provide individualized service. Enjoy even more benefits, like priority service response times and a fixed cost, with an HPLC or LC-MS Service Contract.
We Make Repairs Easy for You.
When your HPLC and LC-MS instruments are down, you’re losing money. Our goal is to get you back up and running as quickly as possible.
Contact us and provide details about the machine that isn’t working.
If the fix requires an onsite visit by one of our engineers, we’ll schedule the appointment. If parts are needed, we can source them quickly through our trusted partner network and alternatives that manufacturers don’t have.
One of our engineers will make the onsite repair. Additionally, they will perform tests to ensure the machine is working correctly and check for any other maintenance or repairs that may be needed. Most issues are resolved with just one visit.
We provide virtual troubleshooting to determine why the instrument isn’t working and what parts, if any, are needed to fix it. Depending upon the problem, sometimes we can troubleshoot to resolution over the phone.
Pressure isn’t staying consistent, which affects the ability to get statistical peaks.
LC Pressure Instability
Weak MS Signal
The instrument is reaching the right pressure but isn’t getting enough feedback to get a response. It usually just needs to be cleaned, which we can walk your staff through virtually.
Power Problems
The instrument won't stay on or basic functions aren't working.
What Are the Most Common HPLC-MS Repair Problems?
Not all lab instrument services require an onsite visit. We can often help your team troubleshoot virtually and fix common repairs. While they are complex instruments, most repairs fall into one of three common categories of problems.
Instrumentation We Support
Models of Mass Spec Instruments We Repair
We provide support, including HPLC and LC-MS service contracts, to many brands and specialize in the following types of instrumentation and manufacturers.
We can repair and service other brands and machines, including CTC autosamplers. Contact us to discuss your service needs.
Our Specialties Include
HPLC/UPLC
CTC PAL
LC/MS
ThermoFisher's Aria
Agilent
Sciex
Shimadzu