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Increase Uptime with Contract Laboratory Instrument Services

Patient results and revenue generation are impacted by downtime on instrumentation. Billable repairs are a lower priority than contract customers, which can lead to extended downtime. With guaranteed LC-MS services provided by a contract, you maximize uptime and patient results, while limiting interruptions to revenue.

With a contract from Elite LCMS Services, our goal is to make any repair within two days. You pay one price for all laboratory instrument services and can be confident knowing our experts have the experience and training to provide repairs and maintenance accurately, consistently and efficiently.   

What Are the Benefits of a Service Contract from Elite LCMS Services? 

When you have a service contract with us, you get priority service response, no surprise repair costs, parts delivered quickly and expert service.  

Enjoy expedited service to avoid additional downtime

Our goal is to have you back up and running within 48 hours. We start with a troubleshooting call with one of our experts. If an onsite repair is needed, we’ll be there quickly with a solution.

Expect a fixed cost for repairs and maintenance

Cost of repairs are included in your contract price so you don’t have to worry about large, unexpected repair bills.

Avoid supply chain headaches

Because we support multiple vendors, we have a trusted partner network to acquire parts quickly, unlike manufacturers who are typically limited to first party supply chains.

Count on peace of mind

Our team of engineers has decades of experience. They’re factory trained or cross-trained on a variety of brands and instruments, so repairs and maintenance are done accurately and efficiently.

One Contract and Provider for All Your HPLC Mass Spec Needs 

Our team has little turnover, so you have a consistent and efficient experience with every interaction. We’re able to make repairs faster because we are familiar with you, your lab and your equipment. With unmatched professionalism, you’ll know immediately you have trusted your machines to the right experts at Elite LCMS Services. 

You Can Focus Less on Paperwork and More on Growing Your Lab. 

You don’t have to scramble every time you need a repair. Just give us a call. Having a single provider and one contract for all your HPLC and LC-MS instrumentation that covers all costs streamlines paperwork, including service statements, billing and more.  

Our Goal is to Have Instruments Running Within Two Days.

We provide virtual troubleshooting and if onsite repair is needed, we’re on site within days, not weeks. Most service calls are resolved on the first visit because we can assess the issue virtually, arrive onsite with the correct parts, and implement the solution adeptly, drawing on our extensive experience. 

We Also Handle Preventative Maintenance and Basic Instrument Training. 

In addition to priority service response times and the benefits mentioned above, you also receive preventative maintenance visits to lengthen the life of your machines. We can also train your staff on how to use and properly care for the equipment to reduce the need for more repairs or downtime.  

How Our Laboratory Instrument Services Contracts are Different

Multivendor Experience

Our engineers have decades of experience and are factory- and field- trained on Agilent, Shimadzu, Thermo Fisher, Waters and CTC hardware. Our mass spec services are led by a former senior OEM engineer. 

Industry-Leading Expertise

Our team includes a certified trainer for the Aria multiplexing platform. Our team is adept in efficient problem-solving and restoring full operational capabilities at a fraction of the time of competing services. 

What does this mean for you? You can depend on our experiences to quickly make repairs and professionally maintain your machines, regardless of the manufacturer or model.  

HPLC and LC-MS Laboratory Instruments We Service

While we have expertise with the following HPLC and LC-MS manufacturers, we can repair and service most brands and machines, including CTC autosampler platforms. Contact us to discuss your service needs.

Sciex | Shimadzu | Agilent | Waters | Thermo Fisher 

Trust Us for Your Lab Instrument Services

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